Releasing Our New Support Portal
All the tutorials you will ever need
Thursday, November 17, 2022 by BradSams | Discussion: Stardock Blog
Every day, we help our customers activate, install, reset passwords, and find their license keys for our software. It’s part of the job, after all; when you help make Windows more personal and productive for hundreds of thousands of users each month, questions are going to arise.
Historically, we have helped our customers in various ways from our support forums to our ticketing platform, but for the last couple of months we have been working to overhaul our documentation platform. That effort has now produced the fruits of our new support portal.
Filled to the brim with documentation, guides, screenshots, and other information about how to get the most out of Stardock software, you can find it all at one convenient address: support.stardock.com.
Our new portal will make it easier for you to find the documentation you need with a robust search index, easy-to-follow navigation prompts, and a breadcrumb trail to help you find your way back home if you end up lost in the wrong section.
While I know it’s not always the first consideration someone makes when trying to decide if they want to buy software, we do really put forward a strong effort to work with every customer who needs assistance. As I have highlighted previously, our team is based in Plymouth, Michigan – there are real humans answering your questions in the forums and via email.
We are continuing to add more helpful information to our new support portal and like all things Stardock, it will continue to evolve over time, too.
The next time you need help, make sure to check it out. And as always, if you can’t find the answer you need, asking a question in our forums is always a good option too.
Reply #3 Thursday, November 17, 2022 7:07 PM
Thanks, this should be very helpful!
Reply #5 Thursday, November 17, 2022 10:54 PM
Can't help but be reminded about how Randy - Wizard1956 used to love helping folks with computer and software problems...
The new Support portal and its excellent functionality are most welcome and it's really good to know that the good folks of Support are still there, helping.
Reply #6 Sunday, December 4, 2022 9:54 AM
Very Good guys. The community will find this very useful.
Reply #7 Monday, November 4, 2024 8:41 AM
trying to start games and guess what they hang forever
Solution start a local server REALLY stardock to contact support login into your site is being blocked by windows so fight with M$ to make sure your customers can play the games i bought
They hang into oblivion and will not start even when i let it run for 5 hours they seem not to be able to contact something secret so kick M$ as they blocked alot in the SSL stuff
I can not make use of any software anymore which uses SSL over the windows sockets it is no longer allowed
Reply #8 Monday, November 4, 2024 8:54 AM
I wish I could get my fences 3 fixed. I am happy with steam fences 3. I don't want an upgrade. I just want my screen shots to show pictures of my screen instead they are blank. they are also blank in the app data in users. the screen shots work with there perspective dates but no pictures to see which one you want. how can I fix this. I reinstalled windows, fences, steam. help someone
Reply #9 Monday, November 4, 2024 9:06 AM
I just noticed this thread. I have been following the progress in the Support Portal for a while now, and it's looking really good. I hope more people begin to make use of it.
Thanks for all the hard work on this project. 
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Reply #1 Thursday, November 17, 2022 5:06 PM
Looking pretty good! Great job guys!